Privacy Policy

Information We Collect

We collect different types of information to provide and improve our services. Understanding what we collect helps you make informed decisions about using our platform.

Personal Information You Provide

When you create an account or contact us, you might share:

• Name and contact details (email address, phone number)
• Account credentials and authentication information
• Financial goals and progress data you choose to track
• Communication preferences and feedback
• Payment information for subscription services

Automatically Collected Information

Our systems collect certain information automatically when you use our platform:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent on platform)
• Log data (IP address, access times, error reports)
• Cookie data and similar tracking technologies

How We Use Your Information

We use the information we collect for specific purposes that directly support your experience with our services.

1. Providing and maintaining our financial progress measurement tools and platform functionality
2. Processing your transactions and managing your subscription account
3. Communicating with you about service updates, changes, and important announcements
4. Improving our platform based on usage patterns and user feedback
5. Protecting against fraud, unauthorized access, and security threats
6. Complying with legal obligations under Australian privacy laws
7. Providing customer support and responding to your inquiries

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures, but no system is completely foolproof.

Security Measures We Implement

• Encryption of data in transit and at rest using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your personal information
• Multi-factor authentication options for account protection
• Regular backup procedures to prevent data loss
• Employee training on data protection and privacy practices

While we work hard to protect your information, you also play a role. Keep your login credentials private, use strong passwords, and notify us immediately if you suspect unauthorized access to your account.

Sharing Your Information

We don't sell your personal information. Period. We only share data in specific, limited circumstances:

All third-party service providers are carefully selected and required to maintain appropriate security standards. They're contractually prohibited from using your information for any purpose other than providing services to us.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 (Cth) and Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request. There's no fee for reasonable requests, though we might charge for excessive or repetitive requests.

Correct Your Information

If information we hold about you is inaccurate, out of date, or incomplete, you can ask us to correct it. You can update most information directly through your account settings.

Delete Your Information

You can request deletion of your personal information, subject to certain exceptions. For instance, we might need to retain some data for legal or regulatory reasons. When you delete your account, we'll remove your personal information within 90 days, though some anonymized data might remain in backups.

Restrict Processing

You can ask us to limit how we use your information in certain circumstances, such as while we investigate a complaint about accuracy.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.

• Active accounts: Information retained while your account is active and for reasonable purposes afterward
• Closed accounts: Personal data deleted within 90 days, except where legal obligations require retention
• Financial records: Retained for 7 years as required by Australian tax law
• Marketing data: Removed immediately when you unsubscribe
• Log files: Typically deleted after 12 months

After retention periods expire, we'll securely delete or anonymize your information so it can no longer identify you.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and understand how our platform is used.

Types of Cookies We Use

• Essential cookies: Required for platform functionality and security
• Preference cookies: Remember your settings and choices
• Analytics cookies: Help us understand usage patterns and improve our services
• Authentication cookies: Keep you logged in securely

You can control cookies through your browser settings. Keep in mind that disabling certain cookies might limit platform functionality. Essential cookies can't be disabled if you want to use our services.

International Data Transfers

Your information is primarily stored and processed in Australia. If we need to transfer data internationally (for example, to service providers in other countries), we'll ensure appropriate safeguards are in place.

These safeguards might include standard contractual clauses approved by relevant authorities or ensuring the recipient country has adequate privacy protections. We'll only transfer your data when necessary and with proper protections in place.

Children's Privacy

Our services aren't intended for anyone under 18. We don't knowingly collect information from children. If you're a parent or guardian and believe we've collected information about a child, please contact us immediately so we can delete it.

Changes to This Policy

We might update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Last Updated" date at the top shows when this policy was last revised. We encourage you to review this policy periodically. Continuing to use our services after changes take effect means you accept the updated policy.

Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear from you. Start by contacting us directly at info@oventhyraxa.com. We'll investigate your complaint and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au